Terms and Conditions

We’d like to explain what you should know when shopping with us. Even though most people don’t read the terms and conditions, we believe it’s important to know the essentials.

That’s why we’ve simplified them into just seven key points. Of course, you can also access the full terms and conditions.

1. Shopping on GoldBee.sk

We’re here for you – you are our customers and we are your online store. We offer the products, you make the purchases.

We communicate in Czech or Slovak, by email or phone, and all our mutual agreements are governed by Czech law.

2. How we form an agreement

What you see on our website, we’re happy to sell, but we are not legally obliged to do so. The prices you see are final, including VAT, and are valid. This also applies to shipping, handling, and any additional fees.

By clicking the “order with obligation to pay” button, a mutual contract comes into effect. We will also send you a confirmation email. The products you order will be shipped within 14 days of receiving your order.

3. Prices and payments

You can pay by credit card, Apple Pay, Google Pay, online payment, bank transfer, or cash on delivery. We are VAT payers. Complete information about shipping and payment can be found on the Shipping & Payment page. Vouchers cannot be combined during a single purchase, not even with discount codes. 1 purchase = 1 voucher or 1 purchase = 1 discount code.

4. Returns and withdrawal from the contract

If the product does not meet your expectations, you can withdraw from the contract within 14 days of receiving it. We have a dedicated Returns page for this.

We will refund your money no later than 14 days, but we will try to act as quickly as possible.

Of course, you can withdraw from the contract even before receiving the goods.

5. Delivery and complaints

Before accepting your package, please carefully check the packaging. If it is damaged, you do not have to accept it.

Our products must always be free of defects. If a defect appears within six months of receipt, you have the right to make a complaint, just as if the defect appeared immediately upon delivery.

For complaints, please visit the relevant Complaints page for detailed information.

6. Personal data protection

We would like you to provide us with accurate information. We promise to handle it with the utmost care and in accordance with applicable Czech law.

7. Final notes… :-)

Our mutual relations are governed by Czech law. We aim to do business with you to your maximum satisfaction. If you have any questions, don’t hesitate to contact us.