Privacy Policy
1. Data Controller
The data controller is:
Czech Soul s.r.o.
Družstevní 2223/21
621 00 Brno
Czech Republic
Email: info@goldbee.cz
Phone: +420 720 020 074
2. Personal data we process
- first and last name (or first name for reviews)
- email address
- phone number
- billing and shipping address
- order information
- complaint and return form data
- IP address, cookies, and website behaviour data
- images provided in reviews (if submitted)
3. Purposes of processing
- order processing and delivery
- handling complaints and returns
- legal obligations (accounting, taxes)
- customer communication
- marketing communications (email, SMS – with consent)
- website analytics
- advertising measurement and targeting
- publishing user reviews
4. Legal basis
- contract performance
- legal obligations
- legitimate interest
- consent (newsletter, marketing cookies)
5. Newsletters (email & SMS)
When subscribing to newsletters, we process your email and/or phone number to send marketing communications. Consent can be withdrawn at any time.
6. Cookies and analytics
We use cookies for functionality, analytics, and marketing.
- Google Analytics – website analytics
- Google Ads – advertising and remarketing
- Meta Pixel – ad measurement and optimisation
Marketing cookies are used only with your consent.
7. Complaints and returns
We process data from complaint and return forms to handle requests and retain them for the legally required period.
8. User reviews
We process name, product name, review content, images, and submission date.
9. Data recipients
- e-commerce platform
- shipping providers
- payment providers
- accounting services
- marketing and analytics tools
- IT and hosting services
10. Data retention
- orders: 10 years
- complaints: legal requirement period
- newsletter: until consent withdrawal
- cookies: based on browser settings
- reviews: while published
11. Your rights
- access to personal data
- rectification
- erasure
- restriction of processing
- data portability
- objection
- withdrawal of consent
- complaint to supervisory authority
12. Contact
Email: info@goldbee.cz
Phone: +420 720 020 074