Terms and Conditions - Complete version

I. General Provisions

1. These general terms and conditions (hereinafter referred to as "Terms and Conditions") are issued pursuant to § 1751 et seq. of Act No. 89/2012 Coll., Civil Code (hereinafter referred to as "Civil Code").

• business company Czech Soul s.r.o.
  with registered office at Družstevní 2223/21, 62100 Brno, Czech Republic
  identification number: 63488639
  registered in the Commercial Register maintained by Regional Court in Brno, Czech Republic, Section C, Insert 94271
  for the sale of goods through an online store located at www.goldbee.sk

(hereinafter referred to as "Seller")

2. These Terms and Conditions govern the mutual rights and obligations of the Seller and the natural person entering into a purchase contract outside their business activity as a consumer, or within their business activity (hereinafter referred to as "Buyer") via the web interface available at www.goldbee.sk (hereinafter "Online Store").

3. The provisions of the Terms and Conditions are an integral part of the purchase contract. Divergent agreements in the purchase contract shall take precedence over the provisions of these Terms and Conditions.

4. These Terms and Conditions and the purchase contract are concluded in the Slovak language.

II. Information About Goods and Prices

1. Information about the goods, including the prices of individual goods and their main characteristics, is provided next to each product in the Online Store catalog. Prices include value-added tax, all related fees, and costs of returning the goods if, by their nature, they cannot be returned by regular postal service. Prices remain valid for the duration they are displayed in the Online Store. This provision does not exclude concluding a purchase contract under individually agreed conditions.

2. All product presentations in the Online Store catalog are informative, and the Seller is not obliged to conclude a purchase contract regarding these goods.

3. The Online Store publishes information on costs associated with packaging and delivery of goods. The information applies only to deliveries within the territory of the Slovak Republic.

4. Any discounts on the purchase price of goods cannot be combined unless otherwise agreed between the Seller and Buyer.

III. Order and Conclusion of the Purchase Contract

1. Costs incurred by the Buyer when using remote communication means in connection with the conclusion of the purchase contract (internet connection, telephone calls) shall be borne by the Buyer. These costs do not differ from the standard rate.

2. The Buyer places an order for goods by the following methods:

• via their customer account, if previously registered in the Online Store,
• by filling out the order form without registration.

3. When placing an order, the Buyer selects the goods, quantity, payment method, and delivery method.

4. Before sending the order, the Buyer can review and modify the entered data. The order is sent to the Seller by clicking the "Submit Order" button. The data in the order is considered correct by the Seller. The order is valid only if all mandatory fields are completed and the Buyer confirms that they have read these Terms and Conditions.

5. Immediately upon receiving the order, the Seller sends the Buyer an order receipt confirmation to the email address provided by the Buyer. This confirmation is automatic and does not constitute the conclusion of a contract. The purchase contract is concluded only after the Seller accepts the order. Notification of order acceptance is sent to the Buyer's email address. / Immediately upon receiving the order, the Seller sends the Buyer an order receipt confirmation to the email provided by the Buyer. This confirmation is considered the conclusion of the contract. The purchase contract is concluded by the Seller's order confirmation. The Seller undertakes to dispatch the ordered goods no later than 14 days from the order date.

6. If the Seller cannot meet any of the requirements in the order, they will send the Buyer a modified offer via email. This modified offer constitutes a new proposal for the purchase contract, and the contract is concluded upon the Buyer's confirmation of acceptance.

7. All orders accepted by the Seller are binding. The Buyer may cancel the order before receiving notification of acceptance. Cancellation can be done by phone or email as listed in these Terms and Conditions.

8. If there is a clear technical error by the Seller regarding the price in the Online Store or during ordering, the Seller is not obliged to deliver the goods at the incorrect price, even if the automatic order confirmation was sent. The Seller will promptly inform the Buyer and send a modified offer. Acceptance of this modified offer constitutes a new contract.

IV. Customer Account

1. Upon registration in the Online Store, the Buyer can access their customer account to place orders. Ordering is also possible without registration.

2. When registering and ordering, the Buyer must provide correct and truthful data and update it as needed. The Seller considers the provided data correct.

3. Access is secured by username and password. The Buyer must keep login credentials confidential. The Seller is not liable for misuse by third parties.

4. The Buyer cannot allow third parties to use their account.

5. The Seller may cancel accounts in cases of inactivity or breach of obligations.

6. The Buyer acknowledges that the account may not be continuously available due to maintenance of Seller's or third-party systems.

V. Payment and Delivery

1. The Buyer can pay the purchase price and delivery costs by:

• bank transfer to Seller's account IBAN CZ8020100000002901033618, BIC FIOBCZPPXXX at Fio Banka,
• payment card,
• bank transfer via ComGate Payments gateway,
• cash on delivery,
• cash or card at personal pickup location.

2. The Buyer must also pay agreed costs of packaging and delivery unless stated otherwise.

3. Cash payments are due upon receipt. Non-cash payments are due within 14 days of the contract conclusion.

4. Payments via gateway follow the provider's instructions.

5. Payment obligation is fulfilled upon crediting the Seller's account.

6. No advance payment is required.

7. The Seller issues a receipt and records the transaction according to law.

8. Goods are delivered:

• to the address specified by the Buyer,
• via parcel pickup points,
• by personal collection at Seller's location.

9. Delivery method is selected during ordering.

10. Delivery costs depend on the method and are listed in the order confirmation.

11. Buyer must accept delivery. Re-delivery costs for special requests are borne by the Buyer.

12. Buyer must check packaging integrity upon receipt and report defects to the carrier immediately.

13. Seller issues an invoice, sent by email or included with the goods, for digital products usually within 3 working days, max 15 days.

14. Ownership transfers upon full payment and receipt of goods. Risk passes to Buyer upon receipt.

15. Vouchers cannot be combined with discounts. 1 purchase = 1 voucher or 1 discount code.

VI. Withdrawal from Contract

1. Consumers have the right to withdraw from the contract within 30 days.

• from receipt of goods,
• from receipt of the last shipment if multiple items,
• from first delivery in case of repeated deliveries.

2. Certain exceptions apply, e.g., services, customized goods, perishable items, or digital content with prior consent.

3. Withdrawal notice must be sent within the period.

4. Buyer can use a template form provided by the Seller.

5. Goods must be returned within 14 days, costs borne by Buyer.

6. Seller refunds all received payments within 14 days, same method unless Buyer agrees otherwise.

7. If Buyer chose a more expensive delivery, refund equals the cheapest offered option.

8. Returned goods must be undamaged and, if possible, in original packaging.

VII. Rights Regarding Defective Goods

1. Seller is liable that goods are free from defects at delivery, including conformity with description, suitability, quality, and quantity.

2. Seller’s obligations are at least as extensive as the manufacturer’s warranty. Buyer may claim defects within 24 months for consumer goods.

3. Warranty applies according to the period indicated on goods or instructions.

4. Exclusions for reduced price items, normal wear, or used goods.

5. Buyer may demand repair, replacement, discount, or withdrawal from contract.

6. Buyer may withdraw for substantial defects or repeated issues.

7–15. Further rights and procedures for claiming defective goods, including deadlines, seller’s obligations, and exceptions.